We will be opening the sale to our customers who have subscribed for exclusive access from 9am AEST to 12pm AEST. Click here to sign up to exclusive access.

From 12pm AEST the sale will then be opened to the public.

We can’t add to or edit orders once placed, but if your order hasn’t shipped yet, we may be able to change your address or cancel it. Email us ASAP at hello@aperolabel.com. 

Yes, our Black Friday is huge for us! But our Warehouse team is working hard to get orders out. We recommend allowing 20 business days for your order to be dispatched from our warehouse. 

If your payment went through but you haven’t received a confirmation email, allow 10-15 minutes for the confirmation to come through. If you still haven’t got it after 30mins reach out to at hello@aperolabel.com with your full name and address used on the order. We’ll search for it in our system.

Double check for typos or spaces, and make sure the items in your cart are eligible. Our ‘welcome’ code expires after 30 days! Please note discount codes and sale promotions cannot be combined.

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Yes, we offer returns within 30 days of placing your order. Sale items marked ‘FINAL SALE’ aren’t eligible for return. Read our full returns policy here.

We accept Visa, Mastercard, American Express, Afterpay, Apple Pay and Shop Pay, all done securely online. 

Of course, but the sale will not apply to gift cards. Apéro gift cards can be purchased right here. Just pick your amount, add to cart, and check out like usual.

Sorry, we don’t offer refunds on gift cards. But if you buy something with a gift card and it’s eligible for return, the amount will be refunded back to the gift card for you to shop again with us!

Yep! If your gift card doesn’t cover the full order, you can pay the rest with a credit card.

Please triple check all details before placing your order as we cannot edit them once confirmed, but if your order hasn’t shipped yet, we may be able to cancel it. Email us ASAP at hello@aperolabel.com with your order number and email address used on the order.

If your order hasn’t been dispatched yet please contact us ASAP at hello@aperolabel.com with your order number and email address used on the order. We may be able to update your delivery address. Unfortunately if your order has already been dispatched we are unable to edit it. Please contact the shipping carrier directly to attempt to request a redirection.

If your order hasn’t been dispatched yet please contact us ASAP at hello@aperolabel.com with your order number and email address used on the order. We may be able to remove an item from your order. If the order hasn’t been allocated to a pick list we will be able to remove the desired item. Unfortunately if it has been allocated to a pick list we are unable to remove the item.

If your order hasn’t been dispatched yet please contact us ASAP at hello@aperolabel.com with your order number and email address used on the order. We may be able to cancel your order.

In the unfortunate event that an item/s has been refunded from your order this could be because the item/s has been oversold. Unfortunately during peak times like Black Friday our system cannot keep up with thousands of people checking out at the same time. Our team has gone to process your order, and have confirmed that we cannot fulfil the whole order as an item/s has been oversold. To resolve as quickly as possible so we do not delay shipment of the rest of the order, our process is to refund the oversold item/s back to your original method of payment.

Our team is working hard to dispatch all orders between our business days (Mon–Fri, 7am–4pm AEST). During busy sale periods like Black Friday we recommend allowing 20 business days for your order to be dispatched from our warehouse. Once dispatched from our warehouse please refer to the shipping carrier timelines. We thank you for your patience!

For orders within Australia, these will be shipped and delivered by Australia Post. We have Standard and Express methods available for you to choose from when placing your order. 
For international orders, these are shipped and delivered by FedEx. We have the one method for all international orders, FedEx International Priority.

 It depends on where you are! All orders are shipped from our Brisbane warehouse. 

For AU customers here is a rough guide for standard shipping supplied by Australia Post:

QLD – 2 business days

NSW – 3-5 business days

VIC - 3-5 business days

SA – 5-7 business days

NT – 13-14 business days

ACT – 3-5 business days

TAS – 3-6 business days

WA – 8-10 business days

For International customers here is a rough guide supplied to us by FedEx:

FedEx International Priority delivers from Australia to over 220 countries and territories worldwide in typically 3 business days (with end-of-day delivery), depending on the specific destination and customs clearance.

• Major global destinations (Asia, US, major European hubs): 2 business days
• Remote or secondary locations: Up to 3 business days

For all parcels Apero Label recommends allowing more time in case of delays due for the heavy promotional period. The above is intended as a guide only.

Once your order’s on its way, we’ll send you a tracking number via email. Keep an eye on your inbox! Check your spam or junk folders if you haven’t received anything yet.

Don’t worry, it’s not unusual for tracking to go a bit quiet because of things like customs checks, weather delays, or local processing times. Please allow more time for updates to show on your tracking. If your parcels tracking hasn't been updated in 10 business days contact us ASAP at hello@aperolabel.com with your order number and email address used on the order. 

Apéro Label doesn’t send delivery confirmations, but our shipping carrier partners do. Your best bet is to check the tracking link and follow your parcel’s journey via the carrier's site.

An RTS (Return to Sender) parcel happens when a delivery company cannot complete a delivery and sends the item back to the original business who shipped it.

Common Reasons for RTS Parcels:

• Wrong Address: The street name, unit number, or postcode is missing or wrong.
• Unclaimed Items: The recipient does not pick up the parcel from a post office or locker after a missed delivery within the storage time limit.
• Recipient Not Available: The driver cannot safely leave the package, and repeat delivery tries fail.
• Refused Delivery: The customer rejects the package, often because of damage or an unexpected order.
• Customs Issues: International shipments are stopped because import taxes are unpaid or papers are missing.

In the unlikely event that you’ve received the incorrect item please contact us ASAP at hello@aperolabel.com with your order number, images of the item/s and swing tags you did receive to ensure we correct this for you.

Please contact us ASAP at hello@aperolabel.com with your order number and tracking number. We will investigate this with the shipping carrier. Please note if the carrier has proof of delivery to the correct address, we have fulfilled our responsibilities for this shipment. Unfortunately, there is nothing further we can do from our end, and we cannot be held accountable or issue a replacement or refund for items that have been lost or stolen post-delivery.

We offer returns within 30 days of placing your order. Sale items marked ‘FINAL SALE’ aren’t eligible for return. Read our full returns policy here.

If your order is eligible for a return, you can submit your request through our returns portal here.

Sometimes returns need to be reviewed before a label is generated. If you do not receive one within 24hrs please email us at hello@aperolabel.com with your order number.

We offer returns within 30 days of placing your order. In the unlikely situation that your order was delivered after this deadline please contact us at hello@aperolabel.com with your order number and we will look into it. 

For all returns shipping costs are paid by you. The fee is calculated based on your item’s weight, size, and location. Don’t worry, our returns platform handles this for you and is displayed clearly for your review before submitting.

If you are an Australian customer, yes, we offer free exchanges! 
If you are an international customer, at this time, we don’t offer direct exchanges for international orders. However, you’re very welcome to submit a return for a refund or store credit through our returns platform. Once your return has been lodged, you can simply place a new order for your preferred item or size.

Please note exchanges are only available for AU orders. If your order is eligible for a return / exchange, you can submit your request through our returns portal here. The platform will ask you if you’d like to exchange for another size or style and you can follow the instructions.

Please note exchanges are only available for AU orders. We recommend signing up for “Back In Stock” alerts on the product page, and we’ll email you as soon as it’s available again. Unfortunately, you won't be able to submit a return for the sold out item.

Please allow 7 business days for your parcel to be processed by our team. During peak times like Black Friday and sales we recommend allowing more time. If you haven’t heard anything from us and it's been business days since your parcel was delivered to our warehouse please contact us at hello@aperolabel.com with your order number and we will look into it.