Returns & Exchanges
Please see our Refund and Exchange Policy below. Customers must comply with the below conditions to receive a refund:
- All items must be returned within 14 days of the original order receipt.
- The items must be in new and unworn condition with all tags attached.
- Items must show no trace of make-up or self-tan marks, smell of perfume, deodorant or washing powder.
- Customers must submit a return form before returning the goods.
- Refunds will be made within 7 days of receiving your item, if deemed acceptable for return.
- All refunds will be made to the original card of purchase.
- Return shipping will be at the customers expense for an exchanges and change of mind purchasing.
For any damaged or faulty goods, please email firstname.lastname@example.org within the 14 day period and we will endeavour to promptly respond to your inquiry. Please note that our office hours are 9-5pm AEST Monday-Friday.
- Our company policy does not support refunds with Afterpay purchases.
- All sales made through Afterpay are final, however we are happy to offer exchanges or a store gift card valid for 6 months.
- Any returns received for afterpay purchases requesting a refund will automatically be issued a store gift card to the value of the item/s (excluding any shipping costs).
- Afterpay is a separate entity and charge us a fixed percentage of each sale, which is not reimbursed with change of mind purchases. Thanks for your understanding.
Any queries in its regard must be emailed to them directly.
STEPS FOR RETURNING OR EXCHANGING:
1. contact email@example.com for an RA number before returning.
2. Make sure product is unworn and in its original condition with all tagging still attached.
3. Fill out return form and add to package (link below).
4. Once an RA is received, please send back item/s to the address below and notify us of tracking.
5. When we receive your return, we will process your refund or exchange/gift card and send you email confirmation within 7 days (if the product is returned in acceptable condition).
8 Immarna Street,