Our Policy

Our Policy

Feel confident knowing you can return or exchange your Apero items within 30 days

Australia wide Returns 

Australia wide Returns 

Return or exchange your items directly with Apero via our online portal.

International Returns 

International Returns 

Please email hello@aperolabel.com to start your return.

Instant Refunds

Instant Refunds

Receive an instant refund through our returns partner Refundid.

Our Policy

RETURNS POLICY

Please see our Refund and Exchange Policy for domestic customers below. Customers must comply with the below conditions to receive a refund or an exchange.

EXCHANGE:
  • All items must be returned within 14 days of the original order receipt.
  • The items must be in new and unworn condition with all tags attached.
  • Items must show no trace of make-up or self-tan marks, smell of perfume, deodorant or washing powder.
  • Customers must lodge a returns request via our online portal (domestic orders) or email hello@aperolabel.com (international orders) before returning the goods. 
  • Exchanges will be made within 3-7 days of receiving your item, if deemed acceptable for exchange.
  • Apéro takes no responsibility in tracking your return.
  • Original shipping costs are non-refundable.
  • International customers are responsible for all return shipping costs.
REFUND 
  • All full-priced items must be returned within 14 days of the original order receipt.
  • The items must be in new and unworn condition with all tags attached.
  • Items must show no trace of make-up or self-tan marks, smell of perfume, deodorant or washing powder.
  • Customers must lodge a returns request via our online portal (domestic orders) or email hello@aperolabel.com (international orders) before returning the goods.
  • Refunds/online credits will be issued within 3-7 days of receiving your item, if deemed acceptable for return.
  • All refunds will be made to the original method of payment.
  • Apéro takes no responsibility in tracking your return.
  • Original shipping costs are non-refundable.
  • All domestic refunds incur a $9.00 shipping return fee to cover the prepaid shipping label. 
  • International customers are responsible for all return shipping costs, but not required to pay a fee. 
AFTERPAY PURCHASES:
  • Our company policy does not support refunds with Afterpay purchases.
  • All sales made through Afterpay are final, however we are happy to offer exchanges or a store gift card valid for 3 years.
  • Any returns received for Afterpay purchases requesting a refund will automatically be issued a store gift card to the value of the item/s (excluding any shipping costs).
  • Afterpay is a separate entity and charges us a fixed percentage of each sale, which is not reimbursed with change of mind purchases. Thanks for your understanding.
  • Any queries in its regard must be emailed to them directly.
FAULTY AND DAMAGED ITEMS:

We apologise if your item has not been in less than perfect condition! On the off chance that you’ve received a faulty item, we’d like to resolve this as soon as possible. Please email us at hello@aperolabel.com with your order number and images of the fault. The customer care team will assess the fault and respond back to you as soon as possible. Apéro will send a free return slip for any items with manufacturing faults.

Please note: Misuse and care of the item, as well as general wear and tear is not considered to be faulty. Please see ACCC laws.