• We aim to process all orders within the stipulated dates/times, however during busy sale periods, orders may be subject to delay.
• Once your order has been dispatched, you’ll receive an Australia Post tracking link via email. From there, it’s your responsibility to monitor delivery and arrange collection if needed. Please note, Apéro Label does not provide delivery updates after your parcel has been handed over to Australia Post
• Delayed or missing parcel enquiries should be directed to Australia Post (please refer to your tracking information email & the Aus Post website for more information)
• Gift cards do not count towards Free Shipping Thresholds. Only physical items do.
• Parcels returned to us due to non-collection from post offices, unsuccessful delivery attempts, or refusal by the recipient will be sent back to our warehouse for processing. Please note that in these cases, the original shipping costs are non-refundable.

UAE Charges Please note, all goods entering the UAE will have a 5% value-added tax applied, to be paid by the consignee. This tax is mandated for imports from Australia and not set by Apéro.

Customs Charges: Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office. 

IMPORTANT UPDATE FOR OU USA CUSTOMERS
Due to recent changes to USA trade rules (the removal of the De Minimis exemption), USA orders placed after Tuesday 19th August AEST will be charged a flat $80 USD tariff fee upon arrival.

To prevent this, we’ve temporarily paused all USA orders while we work on a new system where duties and tariffs are absorbed upfront at checkout, meaning no surprise fees for you.

We expect to reopen USA shipping within the next month and will share updates via email and social media.

Thank you for your patience and understanding while we make this change.

Domestic Delivery Timeframes - Standard Shipping

Australia Post

• QLD – 2 business days
• NSW – 3-5 business days
• VIC - 3-5 business days
• SA – 5-7 business days
• NT – 13-14 business days
• ACT – 3-5 business daysTAS – 3-6 business days
• WA – 8-10 business days
  

Australia Wide - Standard Shipping
Orders under $200 AUD = $10.00 flat rate   |  Orders over $200 AUD = FREE

Australia Wide - Express Shipping 
$15.00 flat rate

International Shipping

Canada: Standard Shipping (6-27 business days),

Orders under $250 CAD = $25 CAD Standard Shipping (6-27 business days),

Orders over $250 CAD = FREE

Rest of World:

New Zealand – Standard International = $15 AUD

Rest of World –  Standard International = $25 AUD

Rest of World: Standard Shipping (6-27 business days),

United States:
From 19 August AEST, we’ve temporarily paused all USA orders due to recent trade rule changes. The removal of the De Minimis exemption means duties and tariffs now apply to all goods, regardless of value. We’re working on a system to collect these fees upfront so you won’t face surprise charges on delivery. Follow us on social media or join our email list for updates